Shinnpad is made by Hollon Productions LLC. You can delete your Shinnpad account and its data yourself at any time, from the website or the Android app.
Delete it yourself
- Sign in at shinnpad.com or in the Shinnpad app.
- Open Settings and scroll to the last section, Deactivate or delete account.
- Under Delete account, tap Delete.
- Type DELETE and tap Delete my account.
Deletion is immediate and cannot be undone. If you only want a break, choose Deactivate instead: it keeps your data and you can come back any time. If you run a Studio Hub, delete the hub first (Organization → Delete this organization); that screen can remove your account at the same time.
Can’t sign in?
Email support@shinnpad.com from the address on your account and ask us to delete it. We will confirm and delete it within 30 days.
What is deleted
Your login and everything in your studio: your profile, students, families, schedule and lessons, payment and balance records, mileage, expenses and receipts, home-office and tax records, inquiries and events. Any paid Shinnpad subscription is canceled.
What is kept, and for how long
- Backups. Deleted data stays in our database backups until they expire, within 30 days.
- Payment records at Stripe. Card payments and subscription invoices are processed by Stripe, which keeps its own records as financial law requires. If you connected your own Stripe account to collect lesson payments, that account and its history are yours and stay with Stripe.
- Email already sent. Messages already delivered to families stay in their inboxes.
Parents and families
Families don’t have Shinnpad accounts; their details are added by their teacher. To have your family’s information removed, ask your teacher, or email support@shinnpad.com. See our Privacy Policy for more.